Hospitality has been my passion and profession for more than two decades. I began in hotels and restaurants before moving to cruise ships, where I worked my way up from waiter to Sommelier and eventually Maître d’. Along the way, I mastered fine dining, wine service, and the art of creating unforgettable guest experiences. But I also saw the challenges the industry faces—long wait times, inefficiencies, and missed revenue opportunities. These lessons inspired me to explore AI in hospitality innovation as a way to combine service expertise with technology to improve guest experiences and unlock new growth.
Why AI in Hospitality Innovation Matters
Hospitality has always been about people, not machines. Yet AI in hospitality innovation, when applied with care, can reduce friction, save staff time, and open new revenue streams. With the right approach, AI in hospitality innovation doesn’t replace the human touch—it amplifies it.
Guests who feel recognized and valued come back. That loyalty drives profitability more sustainably than cost-cutting ever could.
From Service to AI Hospitality Solutions
Now, I’m channeling my hospitality background into building AI-powered SaaS products designed to support operators:
- An AI voice assistant that answers guest questions 24/7.
- An interactive QR menu that recommends wine pairings and upsells dishes.
- A chatbot that simplifies bookings and reduces front-desk stress.
Each of these tools reflects one truth: AI in hospitality innovation works best when it empowers staff to focus on guests, not paperwork.
A Vision for the Future
The industry is evolving fast. Guests expect speed, personalization, and authenticity. By combining the art of service with the precision of technology, we can deliver experiences that are seamless, memorable, and profitable.
A McKinsey study found that companies using AI for personalization see double-digit gains in customer loyalty and revenue.
The future belongs to operators who embrace AI in hospitality innovation as a partner in creating connection, care, and unforgettable moments.
According to Skift research on AI in hospitality, personalization powered by AI is already boosting loyalty and revenue for hotels worldwide.
